There are several ways to order:

Visit our website. Log into your online account to order samples, check stock and pricing, request lead times, reserve product, build a quote, place orders, view order status and history, and more.

Call Client Services at 847.247.0100. We’re open M-F: 8 am – 4:30 pm CST.

Email us at brimar@brimarinc.com.

Visit one of our satellite showrooms.

To place orders for samples or product, you must have a Brimar trade account.

We sell to trade professionals in the interior design space. However, if you do not have a resale license to open a trade account, we are happy to put you in contact with a designer who can obtain the product for you. Call us at 847.247.0100 or email us.

We sell at the wholesale level and do not collect sales tax. You must provide proof of your tax exemption status by sending us a copy of your resale license. This is part of the process in opening a trade account.

We accept the following methods:
-All major credit cards
-Wire/ACH
-Check

Place your credit card order online.
Your card will be charged the day your order ships.

Please send Wire/ACH payments to:
Lake Forest Bank & Trust Company, N.A.
727 North Bank Lane
Lake Forest, Illinois 60045
Routing Number: 071925334
Account Number: 9199871447
SWIFT Code: WTFCUS44

Please mail check payments to:
Brimar Inc
28250 Ballard Drive
Lake Forest, IL 60045

You must have a Brimar account to check pricing and stock. If you are a design professional and would like to open a Brimar trade account, please complete a New Account Application for approval. Once approved, visit our website and login using your online account. If you have never registered for an online account, Register here. You may also call Client Services to inquire about pricing and stock. Call 847.247.0100 or email us.

Prices are wholesale and shown in U.S. dollars. Pricing is subject to change without notice. All price quotations are exclusive of freight.

We are happy to prepare a quote for custom-made products or volume orders. Contact us to discuss the details of your project, we’ll take it from there. Call 847.247.0100 or send us an email. Custom quotes are valid for 30 days.

When you log into our website, you will see pricing reflecting your discount. Only if you have a standing discount with Brimar.

To change or cancel an order, you must immediately notify Brimar for approval before it is processed for shipment. This applies to orders of standard off-the-shelf product. To make changes to your order, please contact Client Services at 847.247.0100 or send us an email. Orders containing custom or special order products cannot be changed or canceled.

We ship our products worldwide. No matter where you live, your product will be delivered right to you or your client. If you are a trade professional and would like to order Brimar product, please apply for a trade account by completing a New Account Application.

We will expedite your order based on your priority needs and carrier of choice. Rush fees will be billed to the customer and will vary based on product category. If you have a transit carrier account number, please provide that to us for billing purposes.

We ship our products worldwide. No matter where you live, your product will be delivered right to you or your client. If you are a trade professional and would like to order Brimar product, please apply for a trade account by completing a New Account Application.

You can find your Brimar account number online at brimarinc.com. Log into your online account with username and password, then click the My Account icon where you can locate your account number and other pertinent account information.

We’re happy to answer all your questions. Start a Live Chat with a virtual assistant on our website. If you’d rather communicate with an agent by phone, call 847.247.0100 or send us an email message.

If not fully satisfied, a customer can submit a claim within 10 days of receiving Brimar merchandise. Claims after 10 days will not be accepted. To submit a claim for unwanted, damaged or defective product, email a detailed message explaining the reason for return. Once a return has been approved, the customer has 30 days to ship back the merchandise. Product received after 30 days will not be refunded.

“Off-the-shelf stock products” sold by the piece, box, or full bolt may be returned within 30 days of delivery for a refund. Products must be unused, in their original condition, and properly packaged. Drapery hardware is easily scratched or damaged if not rewrapped as originally received. A damaged return that Brimar deems not resaleable, due to improper rewrapping and packaging by the customer, will not be refunded.

“Custom or special-order products” cut, bent or designed by the customer cannot be returned or refunded.

All returns must be authorized by Brimar and accompanied by a completed Return Authorization Form. Unauthorized returns will not be accepted. A 20% restocking fee applies. Return freight must be prepaid by the customer, unless the item is damaged or defective. Send prepaid returns to Brimar at 28250 Ballard Drive, Lake Forest IL 60045. Credit is issued on returned goods after they are inspected by Brimar and deemed undamaged.

Please allow us at least 10 business days, from the time we receive your return, to process and credit your account in the same form of payment used to place the order.

Brimar stands behind its products and warrants them to be free of defects in materials and/or workmanship. However, seller’s sole obligation shall be to repair or replace, at their discretion, goods found to be defective.

Carefully inspect all products upon receipt. It is the customer’s responsibility to confirm the correct items have been received and are free of defects or damage before the product is installed or sent off to second party as a workroom, upholsterer or installer. The customer has 10 days to inspect the goods and notify Brimar of any issues or claim. If the customer fails to inspect the goods or notify Brimar of any issues within 10 days, Brimar assumes the goods are conforming. Claims made after 10 days will not be accepted.

To submit a claim, please email a detailed message explaining the reason for return. Once a return has been approved, the customer has 30 days to ship back the merchandise. Product received after 30 days will not be refunded.

For further assistance, please contact Client Services by calling 847.247.0100 or email us.